FAQs

What is online learning/full delivery?

Online learning allows students to complete their studies in their own time when it best suits them. To access your studies online you will require a computer and access to the internet.

How do I know which study option will be the best for me?

IRLearning options are very flexible and you can choose to blend many study options together.
Are you new to the industry? If yes, we recommend the Full Delivery pathway.
Want your skills recognised? If yes, we recommend the RPL pathway.

What is RPL?

RPL is an assessment process which recognises what you have learnt through formal, non-formal & informal learning. These experiences are measured against the learning outcomes, competency outcomes or standards of the qualification/units you want to undertake.

If what you have learned at work or elsewhere is relevant and meets the requirements of your chosen course or qualification, that learning can be recognised through the RPL process.

What do I need to submit as a part of my evidence portfolio?

The following is a list of documents you can provide as examples to support the RPL process:

• resume (detailed work history)
• certificates/results of assessments from previous courses successfully completed
• trade or other types of licenses
• photographs of work undertaken (make sure you can be identified in the photos)
• diaries/task sheets/job sheets/logbooks
• site training records
• membership of relevant professional or trade associations
• references or letters from previous employers/supervisors
• industry awards you have received
• any other documentation that may demonstrate your industry experience to support your claim

What is a credit transfer?

A credit transfer is applied to your training when you have previously completed the same unit of competency and you do not have to complete the same unit twice.

Do I need experience to complete a course?

Each of our qualifications have different study levels. This information can be found on each page

When is the best time to enrol into a course?

You can enrol into any of our full qualifications at anytime, there is no set time requirement for enrolment.

What do I need to submit with my enrolment?

At the time of enrolment you are required to provide us with a colour copy of your ID and Medicare Card OR 2^nd form of ID. 1 form of ID must be a photo ID.

What if I have already completed a course with some of the same units of competency?

At the time of enrolment you can submit us with any previous completed course transcripts, we will review them to see if we can provide credit transfers, meaning that you wont have to do them again.

Will I get a discount if I receive credit transfers?

IRLearning staff will review the amount of credit transfers provided and it is possible that we provide a discount, each student will differ in this respect.

What payment options are available?

IRLearning allows students to pay their payments across 2 pathways:

1. 6 month instalment plan – 1^st instalment will be for $1500 and the remainder will be spread across x5 monthly instalments
2. Payright – IRLearning offers zero interest payment plans for all qualifications via Payright (excludes government funded courses).

The Payright option allows students to enrol and undertake a qualification by spreading the cost over time whilst experiencing convenience, time reduction at checkout and instant approvals. Best of all, its Interest Free. The length of your term will depend on the course that you pick, our friendly staff can confirm this for you.

Can I pay for the whole course upfront?

Yes, you can pay larger instalments over a shorter period of time or a full instalment in 1 payment.

What if my employer or a third party has agreed to pay for my tuition?

Simply place the details of your requested company on the enrolment form and we will invoice and email it to them.

What kind of funding can I get access to? IRLearning is proud to be able to offer for the CPP31218 Certificate III in Swimming Pool and Spa Service under funding programs in NSW and QLD.

NSW: Smart and Skilled
From 1 January 2015, Smart and Skilled provides eligible students in NSW with an entitlement to government subsidised training. This means the full qualification cost could be as little as $1,310 for eligible students.

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It aims to help people in NSW get the skills they need to find a job and advance their careers.

For full conditions of eligibility please visit the Smart and Skilled website.

QLD: Construction Skills QLD – Certificate 3 Guarantee
The program is open to any Queensland resident aged 15 years or over who is no longer at school (with the exception of VET in Schools students) and is an Australian or New Zealand citizen or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency.

Prospective students must not have or be enrolled in a certificate III level or higher qualification, not including qualifications completed at school and foundations skills training.

Upon receiving your enrolment we will make the application and advise if you are eligible or not.

What happens when I finish my course?

Upon completion our staff will review your course materials to ensure that we have received everything that we need from you. Then your certificate will be issue to you via email and a hard copy will be posted to you.

How long does it take to get my certificate?

We will issue your certificate upon confirmation from your trainer that you are competent, all documents from you have been received and payment in full has been made.

What happens if I do not finish my course in time?

If you require an extension it would be best to contact training@irlearning.com and advise why you require an extension, it will be reviewed and you will be advised if it has been granted or not, and if not then why.

How can I get access to my trainers details?

You can contact our friendly staff at anytime to gain your trainers details if you do not have them on hand.

Will my trainer be available to assist me when I need it?

Our trainers are always contactable via phone and email, if for any reason you cannot get through to them you can advise our staff who will check in if required

Where do I find my login?

Contact our friendly staff if you are having troubles logging in, or if you have forgotten your password, we can reset it for you in minutes!

How do I access my assessments and learning guides?

At the time of your enrolment, our staff will send you a guide that will show you how to navigate through aXcelerate and access your materials, if you are having troubles locating it you are welcome to contact us and we will resend it.

How can I update my details?

You can email training@irlearning.com or phone the office 1300 021 482 and we will be happy to update your details for you.

Should I submit my materials to IRLearning staff or trainers?

We recommend that you submit your material in aXcelerate, if you are unsure of how to do this we can direct you

If there is a question that you would like to ask that you cannot find on this page please contact us on 1300 021 482 or training@irlearning.com