This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and food and beverage outlets.
You will learn how to engage with customers, sell products and services, deal with customer complaints and be an effective member of a sales team.
This qualification requires the completion of 13 units of competency made up of 8 core units and 5 elective units.
SIRXCEG001 Engage with customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SURXWHS002 Contribute to workplace health and safety
SIRRINV001 Receive and handle retail stock
SIRRINV002 Control stock
SIRWSLS002 Analyse and achieve sales targets
SIRXCEG006 Provide online customer service
SIRXMGT001 Supervise and support frontline team members