Certificate III in Retail

Course Details
Up to 24 Months
For more information, call us on 1800 802 482 or email us.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and food and beverage outlets.

You will learn how to engage with customers, sell products and services, deal with customer complaints and be an effective member of a sales team.

A nationally recognised qualification

There are no entry requirements for this qualification.

This qualification requires the completion of 13 units of competency made up of 8 core units and 5 elective units.

Core Units

  • SIRXCEG001              Engage with customer

  • SIRXCEG002              Assist with customer difficulties

  • SIRXCEG003              Build customer relationships and loyalty

  • SIRXCOM002             Work effectively in a team

  • SIRXIND001               Work effectively in a service environment

  • SIRXRSK001               Identify and respond to security risks

  • SIRXSLS001                Sell to the retail customer

  • SURXWHS002            Contribute to workplace health and safety

Elective Units

  • SIRRINV001               Receive and handle retail stock

  • SIRRINV002               Control stock

  • SIRWSLS002              Analyse and achieve sales targets

  • SIRXCEG006              Provide online customer service

  • SIRXMGT001             Supervise and support frontline team members

  • Online Self-Paced Learning

  • Recognition of Prior Learning

Up to 24 Months

Australian Qualficiations Framework
Nationally Recognised Training
For more information, call us on 1800 802 482 or email us.
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Call us on 1800 802 482 or email us.
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