This qualification provides a tailored pathway to work in a variety of retail settings, with a special focus on the swimming pool and spa industry. You will develop the skills needed to engage with customers, sell products and services specific to the pool and spa sector, handle customer complaints effectively, and work as a valued member of a sales team.
This course equips you with industry-relevant knowledge, enabling you to confidently address the unique needs of pool and spa retail environments, including water care, pool equipment, and after-sales service.
A nationally recognised qualification
There are no entry requirements for this qualification.
This qualification requires the completion of 13 units of competency made up of 8 core units and 5 elective units.
SIRXCEG001 - Engage with customer
SIRXCEG002 - Assist with customer difficulties
SIRXCEG003 - Build customer relationships and loyalty
SIRXCOM002 - Work effectively in a team
SIRXIND001 - Work effectively in a service environment
SIRXRSK001 - Identify and respond to security risks
SIRXSLS001 - Sell to the retail customer
SIRXWHS002 - Contribute to workplace health and safety
SIRRINV001 - Receive and handle retail stock
SISCAQU001 - Test pool water quality
SIRXIND002 - Organise and maintain the store environment
SIRXIND003 - Organise personal work requirements
CPPSPS3010 - Sell swimming pool and spa products and services
Online Self-Paced Learning
Recognition of Prior Learning
Up to 24 Months